Customer Success Specialist

Are you passionate about delivering outstanding service and delighting clients?

As a customer success specialist, you will provide a first-class onboarding, training, and support experience to ensure the success of our customers and partners:

Are you ready to MobiWork?

About Us

We're expanding and always looking for world-class talent to join our team:

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MobiWork® is a leading provider of smartphone and cloud-based mobile workforce software solutions for any business with employees in the field such as field services, logistics, equipment management, field sales and field marketing organizations.

MobiWork® award winning ("Field Services Company of the Year" award by CIO Review) and innovative (5 US patents awarded) software solutions are used by over 20,000 users in a broad range of company size (small, mid-size and large enterprises) and in more than 50 countries worldwide.

Founded in 2010, MobiWork® is a privately held software technology company headquartered in Boca Raton, Florida. MobiWork® has been profitable for the past 6 years and is growing at a very fast pace.

MobiWork® generous compensation and benefits package reflect our hard-working yet balanced culture (work hard, play hard). As an expanding organization, we offer tremendous opportunities for growth for talented, passionate and dedicated team players.


Responsibilities include but are not limited to:

  • Quickly respond and address all incoming tickets
  • Resolves questions or problems over the telephone or Internet
  • Interfaces with developers, sales team and accounting as needed
  • Keeps customer informed of how and when problems are resolved
  • Help our new customers onboard as quickly and efficiently as possible
  • Nurture, build & strengthen customer relationships
  • Engage existing customers on new products and features
  • Participate in activities designed to improve customer experience and business performance

Skills and Qualifications

The ideal candidate has the following skills and qualifications:

  • Ability to answer and solve effectively all customer related issues
  • Exceptional customer service skills
  • Excellent communication skills, both written and verbal
  • Must be clearly understood over the phone to provide customer support
  • Excellent attention to detail and quality
  • Comfortable with cloud based and smartphone technologies
  • Ability to learn quickly in a dynamic environment
  • Positive attitude and eagerness to learn
  • Proactive and self-directed
  • Must be authorized to work in the U.S. without restrictions

Work Experience

Associated work experience in the following areas is an added plus:

  • 1 - 3 years experience in customer success or technical support is required
  • Technical documentation writing (e.g. online help and FAQ) is a major plus

Compensation and Benefits

MobiWork® is an Equal Opportunity Employer and offers a generous compensation and benefits package:

  • 4 weeks paid vacation per year (work hard, play hard)
  • Retirement plan (100% match up to 3% of yearly compensation)
  • Free health plan (MobiWork pays 100% of the employee premium)
  • Competitive compensation based on experience
  • Yearly bonus incentive program based on individual and company performance
  • Free dental and vision coverage (MobiWork pays 100% of the employee premium)

Are you ready to MobiWork?